Complaints Handling Procedure :
Smartest Power LLP
Complaints Handling Procedure :
For added piece of mind here at Smartest Power, we have embedded a step by step guide to ensure that if you any forms of dissatisfaction we can handle it in a clear and efficient manner with full transparency.
STEP 1.
Please contact us immediately by email [email protected] or by phone 07389131339.
STEP 2.
Once complaint received we will log and investigate complaint within 5 working days and send you an email response, all complaints will be treated with courtesy and respect.
STEP 3.
Once complaint received we will log and investigate complaint within 5 working days and send you an email response, all complaints will be treated with courtesy and respect and of course we will send over communication channels pertaining our business including email ([email protected]) landline number ( 0115 7043970 & mob.no. 07389131339 and address Smartest Power LLP, 29 Ashworth Close, Nottingham Ng3 7fr) to contact us.
STEP 4.
If by the end of a maximum of 8 weeks we are unable to resolve your issue/disatisfaction you will recieve a deadlock letter from us in which from there you will be able to escalate the complaint to the Ombudsman Services which is completely free to consumers.
STEP 5.
We will also send you a link to The Energy Ombudsman website should we be unable to resolve your complaint within a timeframe of 8 weeks from initial date of dissatisfaction or if unable to resolve complaint fully ... The ombudsman services are completely unbiased and impartial and their service will be free to use in helping in getting a clear resolution.
Please see below details to contact the ombudsman services whom are impartial and free to us for consumers in escalating a complaint.
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: [email protected]
** As with all companies we are fully committed in getting things right for our clients and this will only enforce our commitment in continuous improvement for our customers.
** Dependent on the complaint and resolution we will not only apologise but in certain circumstances offer a goodwill gesture or financial compensation.
** All complaints will be notified on progress by either phone or by email at every stage of the complaints procedure so you are fully notified where we are at with you dissatisfaction.
We don’t envisage any problems and this only reinforces are full commitment and transparency in working alongside yourself not only to get the very best deals in the energy and utilities market but by giving you a competent customer service through your customer journey with us.